Software Support

Our Technical Support staff is here to help. Get quick, expert solutions live from our staff over the phone or by submitting an online case.

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Technical Support Hours: Monday - Friday 7:00 am - 5:00 pm CST. 

It Pays to Subscribe

  • Live technical support
  • New SOLIDWORKS software releases and upgrades
  • Enhancement request privileges
  • Online, comprehensive resources

See what subscription benefits offer you.

Tech Support Staff at desk

SOLIDWORKS Subscription Benefits You Might Not Know About

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SOLIDWORKS Resources

Administration

DSx.Client

Admins can manage organization users via DSx.Client, granting access to MySolidWorks, software downloads, and more

MyProducts Portal

Admins can access all of their licenses along with where they are being used.

System Requirements

Check SOLIDWORKS' supported software and hardware setups.

Dell Computers

View computers that have been configured for the best SOLIDWORKS performance

Software access & troubleshooting

SOLIDWORKS Downloads

Stay updated with SOLIDWORKS' latest version and service pack

Knowledge Base

Access solutions for known issues and detailed answers to software questions

3DEXPERIENCE Customer Platform

Access your companies platform and begin collaborating today!

Training and collaboration

Watch Now

SOLIDWORKS video tutorials on YouTube

MySolidWorks

SOLIDWORKS training site offers specialized videos and interactive courses

Certification Center

View your certifications and request your free exam vouchers with subscription

Enhancement Requests

Submit or vote for feature requests here. Search for existing enhancement ideas before posting.

SOLIDWORKS Forums

Connect with peers, ask questions, and make posts in the SOLIDWORKS Forums

Our dedicated technical support team works with you to understand and identify your issue. We want fast, accurate resolution as much as you do. As your business partner, our certified team is up for the challenge and can answer your questions, large or small.

Mike Etzel
Mechanical Design Engineer – Autoquip Automation

“I am very impressed with the support that has been provided by GSC. Every time I have called, your personnel has been professional and knowledgeable.”

Bob Bauer
Skana Aluminum

"The technician was extremely knowledgeable. The issue was resolved very quickly. Once the problem was resolved, the technician explained what he did. He pointed out several other ways this could be done. We did not disconnect until both of us were satisfied and the issue was addressed. Thumbs up for this Tech.”

Taylor Turner
Product Engineer - Miller Carbonic, Inc.

"The team at GSC has always been more than a pleasure to work with and helped me out a number of times. Great customer service; down to earth and relatable instructions rather than extremely technical and confusing."